Customer Support
Providing Full-Funnel Support for OEMs Worldwide
Integration Services
For Our Customers
Our Global Technical Services team is dedicated to supporting customers through each stage of their journey towards electrification.
1. Procurement
Application Engineering
- Drive cycle analysis & system sizing
- Budgetary component placement
- Assist in component selection
(e.g. battery, fuel storage) - Intro to our ecosystem of preferred partners and suppliers
2. Integration & Start-up
System Packaging
- Detailed component placement support
- Controls, electrical, and mechanical integration support
Integration & Commissioning
- On-site support for final integration
- System startup and commissioning
3. Homologation & Scale Production
Homologation Support
- Documentation support
- Testing support
- Troubleshooting support
Maintenance Planning
- OEM specific maintenance and extended warranty service package development
4. Fleet Deployment
After-Sales Support
- Preventative and corrective maintenance package implementation
What Our Customers Are Saying
“Our customers are passionate about the cost, performance and emissions of their fleets, so we are highly selective about the energy systems in our trucks. We are delighted tofind a technology partner in Loop Energythat can support our ambitious performance expectations and growth plans.”
Asher Bennett, CEO, Tevva
“There are many factors to developing a hydrogen-electric bus, and we relied on Loop Energy’s fuel cell and integration expertise throughout the process. From online to on-site support, Loop Energy’s support has been a strong contributor to the launch of our new HYDRON bus.”
Andrea Rampini, CEO, Rampini S.p.A.
“Our major shareholders include some of Korea’s largest bus fleet operators. We have a unique level of appreciation for the impact TCO has on how quickly South Korea’s bus transit will adopt hydrogen technology. Loop’s technology will help expedite the transition.”
David Jung, CEO, NGVI
“We believe Loop Energy will be more and more important for the kind of systems we are aiming at in the next years, since we are always striving to providing our customers with key enabling technologies and Fuel Cells are a big part of this.”
Davide Dal Pozzo, CEO, Aliant Battery
“The support of Loop has been critical in achieving the rapid deployment of our pilot fleet and is a major step towards implementing fuel cell solutions across a wide range of our transit buses.”
Ms. Zou Ran (Joanna), Director of External Affairs, Skywell
“Fuel efficiency is one of the main factors we look for in a fuel cell as it is critical to the viability of operating a hydrogen electric powered minibus. Loop’s support throughout the integration phase has made this project a reality.”
Mobility & Innovation Production, s.r.o.
“For the last three years we have sought out a hydrogen fuel cell partner with the technical capability, scale and vision to work with us in product development to deliver a genuine, emission-free alternative to diesel generators in base load applications. Loop Energy’s team culture and proprietary technology has added such significant value on both our supply chain capability and ability to deliver genuine best value customer outcomes in the hydrogen space to our customers.”
Gary Radford, Managing Director, Mynt First Element
“We see the increased operational uptime and capacity to achieve higher duty cycles that fuel cell-powered vehicles can offer as key points of difference for our customers. Loop Energy’s commitment to customer support and delivering a high-performing product made it easy to choose them as our technology provider.”
Michele Wiggins, CEO, Wiggins Lift Co.
“Customers want a clean power solution that is reliable, safe, and scalable. Partnering with Loop Energy and TYCROP provides the technology and manufacturing required to deliver a strong business case for our customers.”
Dag Hinriches, President, H2 Portable
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Loop Energy’s Network
Visit loopenergy.com/inquire to begin your journey towards a zero-emissions future or email us in your area:
Value-Added Distributors
Korea – NGVI
info@ngvi.co.kr
Australia – Mynt First Element
sales@myntgroup.com.au
Turkey – Intermobil
intermobil@intermobil.com.tr
Poland – Drabpol
centrala@drabpol.pl
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